Patient Experience Ratings Valuable for All Physicians—Especially Radiologists


Leesburg, VA, February 24, 2022According to an article in ARRS’ American Journal of Roentgenology (AJR), online patient experience ratings provide radiologists with critical feedback for improving performance, as well as a unique opportunity to communicate imaging’s overall role in patient care.


“Radiologists scored highly on patient experience surveys when evaluated on encounters involving invasive procedures, achieving scores similar to those for other physicians,” wrote corresponding author Neena Kapoor of Brigham and Women's Hospital and Harvard Medical School in Boston, MA.


Kapoor and colleagues’ retrospective study collected data from May 1, 2017 to November 30, 2018 in the outpatient setting of Brigham and Women's Hospital. After all institutional visits, patients were emailed the Press Ganey Medical Practice Survey (i.e., 10 questions regarding a patient's experience with a specific provider during the encounter). Postencounter radiology surveys were sent to patients if an image-guided invasive procedure was performed.


Based on these single-institutional surveys—whose results were published in an online provider directory—radiologists evidenced similar overall scores as nonradiologist physicians (95.6 vs. 95.9). Additionally, scores increased for radiologists (94.2 to 97.1) and nonradiologists (95.7 to 96.3) alike during the 19-month study period.


Reiterating that time-improved scores for both radiologists and other physicians might be related to the online posting of updated survey results throughout the study period, “the findings support the utility of implementing patient experience surveys in radiology,” the authors of this AJR article contended.


North America’s first radiological society, the American Roentgen Ray Society (ARRS) remains dedicated to the advancement of medicine through the profession of medical imaging and its allied sciences. An international forum for progress in radiology since the discovery of the x-ray, ARRS maintains its mission of improving health through a community committed to advancing knowledge and skills with the world’s longest continuously published radiology journal—American Journal of Roentgenology—the ARRS Annual Meeting, InPractice magazine, topical symposia, myriad multimedia educational materials, as well as awarding scholarships via The Roentgen Fund®.



Logan K. Young, PIO

44211 Slatestone Court

Leesburg, VA 20176